Average Reviews:
(More customer reviews)The Elvis costume I received for my son was terribly damaged. It had loose stitching, frayed braiding, missing beading, and a 2 prong crown belt instead of a 3 prong. I immediately called "Costume Craze" about the damaged product and they were extremely rude and unhelpful. They said it would take 2 weeks to get a replacement and that I would be charged for an additional costume until the damaged one was returned. In order to have them expedite me a costume, I would have to pay an additional $24. I couldn't believe it! Last year, I was sent a wrong item from a different company and they fixed the problem within 2 business days without any additional payment or confusion. It was quick and easy. "Costume Craze"...not so much. Then, I had to call 3 different times in order to get a return shipping label. Each time they said it was sent to my email and verified the address, but yet I didn't receive the label until the last day to return the costume. Now I am stuck waiting to see if and when they actually credit my account. I highly recommend you order this costume from another company and do not waste your time or money dealing with "Costume Craze."
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